Location
Gurgaon, India
Reporting to
Operation Head
About IA Meetings
IA Meetings, an event management company, is a team of committed, innovative, customer-focused, and experienced professionals. We consistently deliver customized, cost-effective, and long-term solutions to exceed our customer’s benchmarks of excellence. We integrate our best resources under one roof with careful planning, attention to detail, and anticipate changing requirements to successfully hold the logistics of any event. IA Meetings combines energy, strategy, creativity, and technology to make every event a successful experience.
Scope of the Role
The Client Services Manager will be responsible for managing end-to-end client relationships during the life cycle of assigned projects. The role primarily focuses on managing and nurturing relationships with clients to ensure their needs are met and they receive high-quality service.
Key Accountabilities
- Plan, coordinate, manage, and execute large-scale conferences for clients from inception to completion within timelines.
- Work closely with internal teams to create and manage event budgets and ensure adherence to financial constraints.
- Identify and negotiate with vendors and suppliers related to events, catering, AV equipment, and venue space.
- Coordinate with various departments (e.g., sales, operations, web development teams) to ensure client needs are met and projects are executed effectively.
- Address client inquiries, resolve issues, and provide timely solutions to any problems that may arise.
- Identify upsell opportunities to offer additional services or products that could benefit the client and contribute to their and the organization’s success.
- Facilitate the setup, execution, and breakdown of events, ensuring all aspects are in place and functioning as needed.
- Regularly interact with clients, respond to their queries in real time, and apprise them of progress.
- Conduct post-evaluation to assess success, gather feedback, and identify areas for improvement.
Competencies
- Excellent communication and leadership skills.
- Strong client and people management skills.
- High level of integrity, accountability, and analytical skills.
- Extensive knowledge of various departments across the organization.
- Ability to develop effective presentations and proposals and deliver them to decision-makers.
- Ability to manage multiple events simultaneously in a fast-paced environment.
Experience
Minimum 7 years of experience in client servicing within the event industry, with market knowledge and proven experience in a relevant role.
Compensation
8-12 lakhs per annum
